Emergency Guidance

If someone appears to have a severe or rapidly worsening medical problem, do not rely on the website or wait for an online reply. Seek immediate in-person emergency care or contact the local emergency service.

Use the platform for non-emergency guidance

Appointments, messages, symptom education and photo review are intended for situations where it is reasonable to wait for routine clinical guidance. A clinician may still advise an in-person examination.

Mental and psychosocial safety

If there is an immediate safety risk, contact a trusted adult or health professional and go to the nearest appropriate emergency service rather than waiting for online counseling.

Last updated: 22 August 2026